COMPLAINTS PROCEDURE
Our aim at Click2Visit Ltd is to give excellent service to
our Clients but we also recognise that mistakes or things
do and can go wrong occasionally. We at Click2Visit Ltd do
take all complaints seriously and our aim is to resolve the
Clients complaint promptly.
1. The Client would have to send a postal
letter [recommend recorded delivery post] to Click2Visit Ltd
with the nature of the complaint. On receiving the letter
we will acknowledge your complaint within 2 working days.
2. The aim of Click2Visit Ltd is to resolve
all complaints within 7 working days with a full response
and outcome. If it is likely the complaint will exceed this
time we will inform the Client with an update and the expected
date of response. This will not be beyond 21 working days
from when we receive your postal letter [recommend recorded
delivery post].
3. Click2Visit Ltd reserve the right to
change and update Terms & Conditions, Disclaimer, Privacy,
Copyright Policy and Complaints Procedure at any time without
given notice. Please check our website or contact us for alterations
or updates.
By entering into an agreement
you are indicating your acceptance of Click2Visit Ltd Terms & Conditions, Disclaimer, Privacy, Copyright Policy and
Complaints Procedure.
|
|
online booking, uk hotels, european hotels, private villas , private apartments europe, budget villas, budget apartments, european accommodation, budget apartments europe,london hotels, budget hotels, budget hotels uk, hotel reservations, family accommodation, manchester hotels, hotels spain, blackpool hotels, new york hotels,amsterdam hotels, edinburgh hotels online booking, uk hotels, european hotels, private villas , private apartments europe, budget villas, budget apartments, european accommodation, budget apartments europe,london hotels, budget hotels SAVE UP TO 70% OFF Hot
|